Q: What if I forget my username or password?
A: To reset your password, click here and type in the email address associated with this account.  You will receive an email with your username and a link to re-set your password. You may need to check your junk mail/spam folder. Or just send a request to: or call (401) 369-4209.

Q: How do I change my email address or other account information?
A: Log in and click on “Edit Account Info.

Q: How do I change my username, customer name or registration number?
A:These can only be changed by the administrator.  Contact or (401) 369-4209.

Q: How do I download my Certificate of Completion?
A: Once you have completed viewing a course, your Certificate of Completion will appear as a download link below the course title.  You can save or print your certificates at any time, now or later.  We also keep copies on file, which are available upon request.

Q: What if some of the features on this site are not working?
A: Try the following possible solutions:

  1. Make sure your operating system is up to date.  Windows users: Click “Start” button on lower left of screen, choose “All Programs” and click “Windows Update.”  Mac users: Click Apple on upper left of screen and select “Software Update.”  Shut Down or Restart computer after installing updates.
  2. Make sure your browser is up to date with the latest version.
  3. Make sure JavaScript is enabled on your computer.
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